Privacy Policy

1.1 Thank you for visiting the https://www.nandos.ae/ website (the "Website"). Nando’s is registered as Nando’s UAE LLC, (“Nando’s”, "we", "us" or "our") and is committed to protecting and respecting your privacy.

1.2 This Privacy Policy, together with our Website terms and conditions available at https://www.nandos.ae/terms-of-service, sets out the basis on which any personal information we collect from you, or that you provide to us, will be used, stored and processed by us ("Collect"). Please read the following carefully to understand our views and practices regarding your Personal Data (as defined below) and how we will treat it.

1.3 In adopting this Privacy Policy, we wish to balance our legitimate business interests and your reasonable expectation of privacy. Accordingly, we will take reasonable steps to prevent unauthorised access to, or disclosure of your Personal Data. However, we do not guarantee that your Personal Data shall be 100% secure.

1.4 By continuing to use the Website and/or Online Ordering, you agree to the terms and conditions set out in this Privacy Policy. You agree that we may Collect Personal Data for the purposes of providing you with access to our Website and for any of the purposes listed in clause 3 below.

What types of Personal Data do we Collect?

2.1 The types of Personal Data that we may Collect includes information necessary for our legitimate business interests and to provide you with a service, including but not limited to, fulfilling an order; answering a query; entering a competition. This may include identifiable personal information, that you would provide to us, such as (amongst other things) your first and last name, screen name, email address, postal address, physical address, telephone number, date of birth, details about your telephone device (e.g. mobile phone) and your telephone service provider and information related to providing products and services ("Personal Data").

2.2 We may also Collect other information, including your interests, preferences, purchasing behaviour, transactional information, geographical location and demographics (e.g., age, gender, and income information). We may, on occasion, combine Personal Data we receive online with other records (such as those from telephone and direct purchases) to develop a customer profile relating to you.

2.3 We will attempt to limit the types of Personal Data we Collect to only that to which you consent (for example, in the context of online registration, competitions, message boards, surveys, polls, games, SMS, MMS and other mobile services).

2.4 When you visit our Website, our web server also automatically records your IP address, the website from which you visit us, the pages on our sites you visit and in what sequence, and the date and length of your visit. This information is aggregate and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Data that you supply to us.

2.5 Nando’s will not collect, use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted by law.

2.6 You may choose to provide your credit card information to make a purchase via the Website, where allowed. In such cases,  the credit card information is provided directly to a third party, a secure payment gateway, in order to process payment. Nando’s will not save or use your credit card information for any purpose. Nando’s will use its best endeavours to ensure that payment gateway partners chosen use the best industry standard security to store all credit card information.

How does Nando’s use your Personal Data?

3.1 We may use your Personal Data to:

3.1.1 provide services or products you request (e.g. prepare and deliver an order to you; enter you in a competition; send you by email or other electronic means our newsletters or other products or services in which you express an interest);

3.1.2 allow you to participate in recreational activities on the Website (e.g. participate in our message boards), to organise or carry out promotional activities, games or promotional events;

3.1.3 inform you of changes made to our Website;

3.1.4 inform you of products, services, promotions, offers and competitions which you may find interesting, subject to clause 6 below;

3.1.5 respond to any queries you may have;

3.1.6 develop a more direct relationship with you for the purposes described in this section;

3.1.7 develop an online customer profile;

3.1.8 understand general customer trends and patterns so we can develop and support existing and ongoing marketing strategies for our products and services; and

3.1.9 for security, administrative and legal purposes.

3.2 Where you choose to receive mobile services and content via SMS, MMS and other mobile services, we use this information to deliver such mobile services and content to you, to carry out market research, to track sales data and to plan other promotional activities which may be of interest to you.

What is Nando’s Cookies Policy?

 

4.1 We want your experience with Nando’s to be simple and easy. To ensure that you can make full use of our online services, your computer, tablet or mobile device will need to enable cookies. If cookies aren't enabled on your device, it may limit your experience on our website and will mean that we will not be able to recognise you or remember your settings and preferences. Data protection is of upmost importance to us at Nando’s, so our cookies simply aim to make it easier for you, whilst allowing us to ensure that we can personalise your experience.

 

4.2 What are Cookies and why do we use them?

 

4.2.1 Cookies allow us to recognise you as a unique customer to Nando’s and provide us with information about how you use our website. Cookies are commonly used on the Internet and do not harm your device in any way, in fact they can make your experience even better.

 

4.3What categories of cookies do we use?

 

4.3.1 Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the website and use their features, such as accessing secure areas of the website. Without these cookies, services like enabling appropriate content based on your type of device cannot be provided.

4.3.2 Performance Cookies: These cookies collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website work.

4.3.3Functionality Cookies: These cookies allow the website to remember choices you make (such as your language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. 

4.3.4Targeting/Advertising Cookies: These cookies are used to deliver advertising more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. For example, we use third party companies such as Google to provide you with more personalised adverts when visiting other websites. 

 

4.4You may set your browser to block all cookies or to indicate when a cookie is being set, although our services may not function properly if your cookies are disabled. To find out how to control or disable cookies within most browsers, consult the "Help" section of your browser or device or visit www.allaboutcookies.org.

 

4.5We use Google Analytics to understand how visitors engage with our sites and apps. This means that when you visit our website or use our mobile applications your browser automatically sends certain information to Google. This includes, for example, the web address of the page that you're visiting and your IP address. You will find the details of how the Google technology collects and processes data following this link https://www.google.com/policies/privacy/partners/.

4.5.1 If you don’t want the Google Analytics to be used in your browser, you can install the Google Analytics browser add-on visit http://tools.google.com/dlpage/gaoptout

 

What about Personal Data that is publicly available?

5.1 If at any time our Website offers any chat rooms, message boards, blogs, newsgroups or forums, etc., we Collect the information that you disclose. Such information will be used in accordance with this Privacy Policy. Please note that we are not responsible for other parties' use of the Personal Data which you make available to such third parties through any chat room, message board, blog, newsgroup or forums, etc. on our Website.

Will my Personal Data be used for marketing purposes?

6.1 If we obtain your prior consent, we may use your Personal Data for the purposes of:

6.1.1 direct marketing of our own products and services and on behalf of other companies within Nando’s; and

6.1.2 direct marketing of products and services on behalf of selected third parties, if you have agreed to your details being passed onto third parties.

6.2 You are entitled to request that we desist from using your Personal Data for the purposes of direct marketing, and we will provide you with the necessary functionality for you to do so with ease, each time we market to you.

What security measures are in place to protect my Personal Data?

7.1 Although absolute security cannot be guaranteed on the Internet, we have in place up-to-date, reasonable technical and organisational security measures to protect your Personal Data against accidental or intentional manipulation, loss, misuse, destruction or against unauthorised disclosure or access to the information we Collect online.

7.2 While we cannot ensure or warrant the security of any Personal Data you provide us, we will continue to maintain and improve these security measures over time in line with legal and technological developments.

How will Nando’s store my Personal Data?

8.1 We store your Personal Data. We may also or alternatively store your Personal Data on and transfer your Personal Data to a central database located in Amazon Web Services (“AWS”). If the location of the central database is located in a country that does not have substantially similar laws which provide for the protection of personal data, we will take the necessary steps to ensure that your Personal Data is adequately protected in that jurisdiction.

8.2 Your information will not be stored for longer than is necessary for the purposes described in this Privacy Policy.

Will my Personal Data be shared with anyone else?

9.1 Nando’s entities: We may share your Personal Data with other entities within Nando’s (including those based overseas) that have agreed to be bound by this Privacy Policy. It is possible that we, or one of our divisions or affiliates, could merge with, be sold to or be acquired by a third party. To the extent legally permissible and in accordance with the conditions of this Privacy Policy, we may share your Personal Data with any successor entity.

9.2 Third parties: We may disclose Personal Data about you to other third parties to comply with applicable laws and regulations. We also reserve the right to disclose such Personal Data to third parties where a complaint arises concerning your use of our Website and where we believe, in our sole discretion, that your use of our Website is inconsistent with the Privacy Policy. We also share information about users of this Website in an anonymous or aggregate form with third parties including advertisers and business partners, to understand customer trends and patterns and manage and improve our business relationships. We provide your Personal Data to third party processors to administer and process for the purposes notified to you in this Privacy Policy, and we may also share such details with third parties (such as auditors or legal advisors) to obtain professional advice. Any such processing will be governed by an agreement in the form required by law, preserving any and all of your statutory data protection rights.

9.3 Overseas recipients: Nando’s may share Personal Data with entities that are based overseas (“Overseas Recipients”). Nando’s cannot guarantee that any such Overseas Recipients will comply fully with the Nando's privacy principles in relation to your Personal Data. Notwithstanding the aforegoing, Nando’s undertakes to take all reasonable steps to ensure that any such Overseas Recipients are bound by terms and conditions substantially similar to those contained in this Privacy Policy. By continuing to use the Website, you acknowledge and consent in respect of the aforementioned transfer of your Personal Data to any such Overseas Recipients on these terms as permitted by the Nando's privacy principles and agree not to hold Nando’s liable in this regard.

9.4 Links, advertisers, third party sponsors & ad-servers: Our Website may contain links to other websites that are not covered by this Privacy Policy and where information practices may be different from ours. Users should consult the other sites' privacy policies on such third party sites before submitting any Personal Data, as we are not responsible for and have no control over Personal Data that is submitted to, or collected by, these third-party sites. On this Website, we sometimes offer content or programmes that are sponsored by or co-branded with identified third parties (e.g. competitions or promotions). These third parties can obtain Personal Data that you voluntarily submit to them to make use of the offer. We are not responsible for the collection and use of your Personal Data by these third parties. However, you will be informed, at the point of collection of such personally identifiable information, if these third parties will obtain such information, how it will be processed and to whom it will be transferred. On our Website, third parties may present or serve advertisements, provide us with data collection, reporting and ad response measurement, as well as assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. The use of these technologies by such third parties is subject to their own privacy policies and is not covered by this Privacy Policy.

How can I find out what Personal Data Nando’s holds about me?

10.1 To see the Personal Data we have collected through this Website that relates to you, to cancel it and/or to correct or update this Personal Data, please email us at [email protected] In addition, we will always give you the opportunity to update your preferences regarding our use of your Personal Data.

10.2 To protect your privacy and security we will take reasonable steps to verify your identity before granting access. If you have any additional questions about Personal Data we hold about you, please contact us at or visit https://www.nandos.ae/contact-us.

Use of the Website by children

11.1 This Website is accessible to children under the age of 18.

11.2 We require children to consult with their parents before providing Personal Data. We also encourage parents to supervise their children's online activities by, for example, adopting parental control tools available from online services and software manufacturers that help provide a child-friendly online environment. These tools can also prevent children from disclosing online their name, address, and other Personal Data without parental permission.

11.3 We encourage parents to talk to their children about the use of the Internet and information they disclose to websites.

Changes to this Privacy Policy

12.1 From time to time, we may revise this Privacy Policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of Personal Data. If we decide to change this Privacy Policy, the changes will be posted on this Website so that you are always informed of the latest version.

12.2 We will not use or disclose Personal Data provided to us pursuant to this Privacy Policy in ways other than the ones described above, without informing you and providing you with the opportunity to consent to such modified conditions concerning the use and disclosure of your Personal Data.

Governing law

13.1 The contents of this Privacy Policy shall be governed by the laws of the United Arab Emirates.

13.2 If any provision of this Privacy Policy is judged to be illegal, void or unenforceable due to applicable law or by order of a court of competent jurisdiction it shall be deemed deleted and the continuation in full force and effect of the remainder of the provisions will not be prejudiced unless a court of competent jurisdiction determines that the substantive purpose of this Privacy Policy is then frustrated, in which case you may contact Nando’s at the address in clause 15 below in order to opt-out of the Privacy Policy.

How can I contact Nando’s?

14.1 If you have any questions or comments about this Privacy Policy please feel free to contact us at [email protected]. Any complaints regarding the treatment of Personal Data should also be directed to the above.

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